Customer Success • Cloud • AI
Customer Success leader driving adoption, retention, and growth across cloud and SaaS accounts
I help Mid-Market and Enterprise customers realize business value from complex technology platforms through strategic account management, executive engagement, technical guidance, and proactive risk mitigation.
About
I build strong customer relationships that translate technical value into business outcomes
My background spans technical customer success, enterprise support, and cloud adoption. I work closely with customer stakeholders to create clear success plans, improve product adoption, reduce risk, and uncover growth opportunities across complex accounts.
I bring a blend of commercial awareness and technical fluency, allowing me to partner effectively with executives, product teams, engineers, and end users while keeping the focus on measurable customer outcomes.
Snapshot
- Technical Customer Success Manager supporting cloud and AI accounts
- Experience owning strategic customer relationships and account health
- Strong background in QBRs, adoption strategy, and executive communication
- Enterprise SaaS support experience across large-scale environments and integrations
Experience
Customer-facing experience across cloud, AI, and enterprise SaaS
Technical Customer Success Manager, Senior Analyst
Accenture on Microsoft Account • December 2022 – Present
Manage a book of business of cloud and AI customers, partnering with stakeholders to drive platform adoption, long-term account growth, and measurable business value.
- Build and execute success plans aligned to customer business objectives
- Consistently drive 150–200% attainment of cloud consumption targets
- Lead QBRs and executive reviews that connect usage, ROI, and adoption to customer priorities
- Serve as a trusted advisor on cloud architecture and AI workloads from deployment through production scale
- Partner with Sales, Engineering, and Product to remove blockers and identify expansion opportunities
- Own account health and risk management, proactively addressing churn signals
Senior Technical Application Support Engineer
OneTrust • November 2022 – December 2022
Supported enterprise customers on a leading SaaS platform, helping resolve complex technical issues and improve customer experience across large-scale environments.
Technical Application Support Engineer
OneTrust • November 2020 – November 2022
Worked directly with enterprise customers on platform configuration, integrations, escalations, documentation, and enablement. Partnered with Product and Engineering to resolve critical issues, improve workflows, and strengthen long-term platform adoption.
Expertise
Core strengths for Mid-Market and Enterprise Customer Success
Account Management
Book of business ownership, success planning, adoption strategy, renewal support, risk management, and expansion identification.
Executive Engagement
QBR leadership, strategic reviews, stakeholder alignment, and value storytelling grounded in usage, ROI, and business objectives.
Technical Fluency
Cloud architecture guidance, AI workloads, API integrations, SaaS platforms, analytics, and cross-functional collaboration with technical teams.
Credentials
Certifications and technical foundation
Microsoft Certifications
- Azure AI Engineer Associate (AI-102)
- Azure Administrator Associate (AZ-104)
- Azure Fundamentals (AZ-900)
- Azure AI Fundamentals (AI-900)
Additional Expertise
- IAPP Certified Information Privacy Professional (CIPP/E)
- IAPP Certified Information Privacy Manager (CIPM)
- Azure OpenAI Service, SaaS Platforms, API Integrations
- Power BI, Salesforce, Dynamics 365, Customer Usage Analytics